Whether your company is large or small, the holiday season means increased customer demands and expectations.  During what should be the most festive time of the year, it’s easy to let small issues pile up and for phones to go unanswered. A little bit of strategizing and planning now can go a long way in […]

If staff scheduling is a problem, a cell centre may be your solution; a quality call centre can streamline and simplify your staff scheduling issues. Most of us go to the same office day in and day out but, in the oil and construction industries, job sites are often changing. Try as we might, sometimes […]

Having your phone answered by an automated voice attendant simplly is not good business. Live call answering is the way to go. Here are our top six reasons why you should consider ditching your automated voice system and opt for live call answering instead.

Believe it or not, call centres aren’t only for big business these days. A hundred years ago, customer service was often conducted by mail; today, however, modern customers want instant responses and quick execution. Keeping up with these fast-paced demands can prove difficult for small businesses; employing and supervising enough workers to complete the main […]

In customer service, the importance of first impressions cannot be overstated, and when it comes to call centres, there is a difference in quality. While most companies value the quality of their customer service, at a call centre, quality service is the most important aspect of the business. An incoming phone call from a customer […]

The ways non-profits can benefit from call centre services range from saving money to improved customer service. If you’re a member of a non-profit organization, you’ve seen first-hand how resources can be spread thin; coming up with the staff and technology to manage the calls required during a full-scale donations drive, for example, simply isn’t […]

The disadvantages of using an automated phone answering system may not seem too important compared to the convenience and potential savings they offer; however, lost customers and poor service can be an expensive side effect of automating your phone system. First impressions count and most of us prefer to talk to a friendly human voice […]

If you are a business worker or employee who handles incoming phone calls on a regular basis, there are some tips for answering your own phone that will put your company in the best possible light. It’s important to be consistent when answering your own phone so that customers recognize they dialed the correct number […]

WireService.ca Press Release – 09/30/2013 – Answer 365 of Halifax, NS has been honoured with the exclusive 2013 Award of Excellence for the ninth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 […]

Hiring a high quality remote reception team can do wonders for your business and your peace of mind. If you have a business that doesn’t need a full-time receptionist, or one that fields calls at all hours, using quality remote reception may be a solution that saves you money and makes your customers happy. We […]