New Year isn’t just the time for personal resolutions–it’s a great time for your business to take stock and resolve to make improvements in the year ahead. Here are some customer service ‘resolutions’ you can adopt in your business for a brighter New Year. Give customers more ways to get help The more options your […]

If you’re in the HVAC industry, you probably know the importance of great customer service. And because the HVAC industry isn’t your typical 9 to 5 workplace, you might struggle to provide excellent customer service to your clients. Fortunately, a call centre can remedy this for your business. Here’s what a call centre can offer […]

Customer service is even more important during the busy holiday season. The stress of the season can turn your usually friendly customers into raging balls of stress, but fortunately, there are some things you can do to make their experience a better one. Here are some tips for providing great holiday customer support to your […]

It’s inevitable that you won’t be able to get to every single call that comes in during the holidays. This is why your telephone voicemail is such an important tool. You can let your customers know exactly when they can expect to reach you and how they can leave a message so you can help […]

The stockings are hung by the chimney with care, your holiday to do list is almost complete, but your holiday stress is through the roof. If your business is busy, busy, busy during the holidays, it can be hard to catch your breath, let alone enjoy the joy of the season. Fortunately, there’s a simple […]

It’s that most wonderful time of year when your telephones will be ringing to the tune of customer queries throughout the holidays. Are your telephone greetings ready for the rush? Here’s how to prepare your telephone greetings for the holidays. Create a holiday greeting Tell your customers exactly how much you appreciate them by creating […]

Customer service during the holiday season is very different from customer service during the rest of the year. Today’s customers expect much more from their customer service experience, even more so during the holidays. If you want to stand out in a good way in your customer’s mind, you need to plan ahead for the […]

This team building activity is one you’ll definitely want to try. It’s special because it includes every member of your team, without breaking into smaller groups, and fosters relationship building based on personal similarities. This activity is focused more on the development of team morale than it is customer service skills, but can also shine […]

Most experienced customer service representatives have had their fair share of “difficult” customer interactions. Perhaps a customer was upset, or rude before even reaching someone to speak to. Because it is sometimes difficult to not take negative customer interactions personally, this exercise serves as a great reminder that every customer is a person, too, with […]

If you’re looking for an ice breaker for a group of newly hired employees, or even a fun reminder for your already established team, this is it! Inspired by the popular improv show “Who’s Line Is It Anyway?” this activity is as funny as it is challenging – and enlightening. It’s no secret that customer […]