Six Reasons to Have A Human Answering Your Business Phones

How many times have you called a business only to be greeted by an automated phone attendant? Yes, a machine that tells you how important your business is to them. Just, how bad is that? These types of greetings often include the message. ” In order to serve you better please listen to the following options”. If you are anything like the 80 percent of first time callers to any business you just hang up. That’s right.Over 80 % hang up and call your competitor. I believe an automated attendant tells your potential customer that your business is about you and not them.

So what is the real cost to have a human answer the phone. I truly believe your phone greeter should be part of the sales team. Make it part our your sales budget. If it is looked at as a cost it will be only human nature to do this as cheap as you can. Here inter the automated attendant. Ugh!! This person answering your phone should be a welcoming individual. Business is about making people feel good and it should reflect that your company has the people and the solution to make that happen. If your company is not big enough to have a full time employee as a greeter, this service can be outsourced at a cost far below what one might expect. Yes, Good clean Canadian or American voices without accent.