With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe. […]

As a professional, you know that equipment companies absolutely must have a well-established communication system that meets all their clients’ needs. It is usually bad news when you have tons of calls and you are unable to return all of them at once. Ever feel overwhelmed? Professional call centre may seem like an expense you […]

The dilemma of making the decision to out source some or all of your inbound calls that come to your business can be a struggle.  I believe it starts with your placing the value on a human answering your phones.  We all hate be greeted by an automated attendant but most likely you like the […]