Are your employees committing heinous crimes against your customers? Customer service crimes are rarely intentional but they can have devastating effects on your business. Here are ten ‰Û÷crimes’ your employees could be committing against the customers who count on them. Being hard to reach Your customers shouldn’t have to jump through hoops just to reach […]

Tis the season for busy businesses, but bosses, beware! It’s also a common time of the year for employee burnout, especially for those who work in customer service. Fortunately, there are some simple things you can do to help keep your employees feeling great all year long. Here’s how to avoid customer service employee burnout […]

Today’s busy world is full of businesses that use self service answering systems to process their customer calls. While these types of systems can have their benefits, on the whole, relying on them to handle your customer service is a bad idea. Here are the top reasons why self service answering can be bad for […]

You understand the cost of running your business, and you probably understand the value of the goods and services that you provide to your customers. But, do you know the true value of customer service? Customer service can be even more important than the products or services that you’re selling–it can be almost invaluable. Here’s […]

Customers crave efficiency, but are you giving it to them? It can be easy to slip into complacency when it comes to customer service, but you need to make sure you aren’t inconveniencing your customers with long wait times, extended holds, and inefficient service reps. Here are some tips to increase customer service efficiency and […]

Customer loyalty is crucial to the retention of your customers. Why is keeping your customers so important? It costs around five times as much to earn a new customer as it does to retain an old one, so it’s far more cost efficient to spend your money improving your customer loyalty in order to retain […]

The holidays can be a busy time for your business. Depending on what you sell or do, your customers could be beating down your door to do business with you. Of course, the holiday season is also a time when your employees will likely request more time off and you’ll likely have holiday events that […]

Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

Virtual reception isn’t just a service that large companies can utilize. Small businesses can boost their income and keep their customers happier by utilizing the service, too. Here’s how virtual reception can help small businesses thrive. Improve Your Image If your small business still has that ‘small business’ feel about it, a virtual reception service […]