Make 2016 the year of exceptional customer service for your business.  Here are 12 of our favourite tips that will help you achieve your customer service goals.   12 Customer Service Tips from Answer 365

Are you underestimating the impact that voicemail could be having on your business? It’s easy to do. Don’t be fooled into thinking that just because you offer an opportunity to get in touch outside of business hours that it means your customers will appreciate or use it. Here’s why voicemail is not the best solution […]

Looking for a way for your business to save money and be more productive? Remote reception could be the answer. For many businesses, this often overlooked service can open up a world of possibilities, and it can save you a great deal of money. Here are just a few ways that remote reception can save […]

Call centres are a wonderful tool for businesses of every size, but you may feel that your business isn’t big enough or busy enough to warrant the use of these customer service tools. How can you tell if your business is ready to hire a call centre? Here are some things to look for before […]

As you know, your first impression in business can end up as your last impression. It’s crucial to lock down how to speak to your customers – and how not to. When it comes to establishing a strong customer rapport, it’s essential to know and always keep in mind the essential do’s and don’ts when […]

Customer service can make or break any business, regardless of the quality of the product. If the customer service a business delivers doesn’t match the quality of the product, businesses stand to lose crucial sales and customers. Taking customer service seriously is key to success, regardless of what your business specializes in. As specialists in […]