A career in customer service isn’t a good fit for everyone, but how can you be sure the person you’re interviewing will be a good candidate for your customer service team? You need to ask the right questions to make sure your potential employee is right for the job. Here are some customer service job […]

Customer support and sales go hand in hand. One of the best things you can do to boost your sales is to build a great customer service department. Here are five simple ways that your customer service team can support your company’s sales. Happy customers sell There’s no better advertisement for your business than a […]

Your customers are the beating heart of your business, so make sure that you’re showing them plenty of love. Here are five ways you can show your customers some love this month. Let them know that you’re there for them Nothing says love like great customer service, at least where your customers are concerned. Focus […]

The worst thing you can do with your business is to take your customers for granted. Assuming that they’ll always be there, coming back no matter what you do, could set you up for major disaster. Luckily, it’s easy to avoid falling into this trap. Here are some easy ways to avoid taking your customers […]

Do you have a customer service plan in place? The best customer service comes when you plan for every eventuality. A well-trained customer service team will not only be a great asset to your business, they’ll also keep your customers coming back for more. Here’s how to create a customer service plan for your business. […]

Does your business deliver proactive customer service? Do you even know what that term means? Proactive customer service means providing your customers with a service before they even know that they need it. You don’t need a crystal ball to determine what your customers will need, you just need to pay attention to your customers. […]

When it comes to customer service, there are some skills that come in handy, like being a good talker. Then, there are some skills that are crucial. These skills can mean the difference between excellent customer service and mediocre service. Here are five customer service skills that everyone needs. Patience One of the most important […]

Industry experts look closely at trends to predict what’s in store for the coming year. For the customer service industry, the likely trends could mean great things for both customer service representatives and the clients that they serve. Here are some customer service trends to watch out for in 2017. Personalization Thanks to technology, almost […]

Does your business have a customer service mantra? A simple statement can go a long way towards motivating your employees to provide the best customer service possible. Here’s how you can craft your own customer service mantra and provide great service to your customers. Think about your goal What is it you want to achieve […]

With the New Year looming large, now is the time to make those resolutions. Your company should make them, too. Here are some customer service ‰Û÷resolutions’ that you should consider for 2017. Resolve to train your staff better Look for ways you can improve your customer service training in order to provide better service to […]