Most companies claim to have a ‰Û÷customer-first’ policy, but these words can too often become another meaningless statement on paper that never fully develops into an actual policy in action. There are many reasons why this can happen. Here are a few reasons to look out for so you don’t fail to adopt this strategy […]

Customer loyalty is an important part of any successful business, but building a loyal group of customers takes more time and effort than many businesses realize. Attracting new customers isn’t enough to sustain your business–you have to keep your existing customers happy or you’ll spend too much time and money trying to win over new […]

Customer surveys can be very useful tools that can help you provide better customer service, but often customers just won’t participate in the surveys. This is because today’s customers are inundated with surveys wherever they go. Many businesses fail to explain why the surveys are necessary and even fewer act on the answers given by […]

You know that excellent customer service is great for your customers, but did you know that it’s awesome for your business, too? Creating an excellent customer service culture has a wider impact on your business than you might think. Here are five ways an excellent customer service culture has a positive impact on your business. […]

Assembling a great team of customer service reps takes time, patience, and a solid knowledge of what great customer service really means. Of course, anyone can provide customer service, but your customers deserve to be served by reps who truly care about the customer experience. Here are the skills you need to look out for […]

If you suspect that your customer service is lagging, or worse, broken altogether, there is hope. Small changes can make a big difference to both your business and your customer experience, so don’t be afraid to make those changes now, before the problem gets worse. Here are some things you can try to fix your […]

One of the most important things you can have in your business is a customer focused company culture. If you don’t put your customers first, you’re risking long-term success for your business. Here are five steps to take to build a strong, customer focused culture within your business. Train employees to cultivate customer focused culture […]

Customer feedback is very important for any business. If you don’t know whether or not you’re doing a good job, you have no idea whether or not your customers are likely to stick around. There are lots of different ways to gauge customer feedback. Here are three strategies to get more customer feedback for your […]

Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

Angry customers may seem frustrating to your customer service team, but remember that customers who are angry are also frustrated by something about your business. It can be tempting to view every angry customer as a ‰Û÷problem’, but that would be the wrong approach to take. If you take the time to find out why […]