You’ve probably heard the age old advice that you should smile when answering the telephone in order to come across as friendly and welcoming. Does this tiny bit of body language really make that much of a difference when you’re communicating by telephone? The answer is yes, and here’s why. Posture, breathing, and stress Although […]

If you work in property management, you know how busy it can be. Problems can pop up for your tenants at any time, day or night, and if you’re the person in charge of fielding phone calls, it can get hectic. However, property management in Alberta is enhanced with call centre support. You don’t have […]

Customer service can be a tough job. Dealing with customers who may be angry or unhappy can be stressful, even for seasoned customer service representatives. Keep your customer support team incentivized and motivated with these simple tips. Boost team spirit Providing customer support can be lonely and somewhat isolating. If you spend most of your […]

Great customer service can make a huge difference to your business, but it’s not always easy to provide excellent customer service. Your bottom line could be at stake if you fall into the grasp of some common telephone customer service pitfalls. Here’s how to avoid them and keep your business thriving. Sticking too much to […]

As a business owner, your most valuable relationships are those you have with your customers. How can you build strong customer relationships? You need a great customer service team. Here’s how the right customer service can build your relationships. Clear communication Any expert will tell you that the key to any relationship is communication. If […]

I have this opinion that communicating with your customers is paramount to a successful business. We are taught from an early age that customer service is important. So, is customer service a cost of business or a cost of sales? The accountants would have us believe that it is a fixed cost to a business […]

If you want to be the best business, you need to hire the best employees. In customer service, hiring excellent employees is especially important because they are the ones dealing directly with your customers. Here are some top tips for hiring customer service employees that will help ensure you hire the right ones. Conduct a […]

Summer can be a busy time for many businesses, but it can also be a hectic one. When the weather warms up and the kids are out of school, your employees are likely to take more time off of work, whether planned or unexpected. This can put a strain on the rest of your customer […]

When you think about what it takes to run a successful HVAC business in Ontario, the first thing that comes to mind probably isn’t a call centre. However, call centres can have more of an impact on your HVAC company’s success than you realize. Here’s how call centres can support the HVAC industry in Ontario […]

It’s not just what you say that creates a great customer experience, it’s what you hear. Or, rather, it’s how you listen to your customers that determines what kind of experience you’ll both have on the telephone. Never underestimate the importance of listening, especially in the customer service industry. Head-off problems before they get big […]