There’s always room for improvement when it comes to customer service. Even the best and brightest salespeople can always find room for improvement in their customer service skills. Here are some simple tips to improve customer service in your sales team. Get customer feedback Customer surveys can be an extremely useful tool for your sales […]

Millennials get a lot of flack for being addicted to their technology, especially their phones. It’s tempting to assume that this would make them great at phone jobs, but sadly, this isn’t true. The Millennial generation grew up with text and email, causing them to spend less time talking on the telephone than previous generations. […]

Sometimes, the key to great customer service means knowing what your customers want before they do. Other times, you have to know how to listen to what your customers are telling you in order to give them the results they want. Are you worried that your employees are hearing what your customers have to say, but […]

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

When you are busy with holiday plans, it is often quite difficult to ensure those trying to contact you don’t get put off by the holiday phone service you are using or lack of it. Choosing a service that is both reliable and includes the personal touch and feel will ensure everyone is kept happy […]