Unexpected employee absences can be a major inconvenience to your business. Not only can the absences impact productivity, but they can also affect your customer service, too. Fortunately, you have options for dealing with unexpected employee absences that won’t leave you, your employees, or your customers in a lurch. Here’s how to use call centres […]

You may think that only  ‘in person’ customer service can make an impact on your customers, but in reality telephone customer service is more likely to offer you a chance to truly connect with your customers. When you connect with your customers over the telephone, you strengthen the relationships that matter most to your business, […]

Dealing with irate customers on the telephone can be stressful. Telephone customer service is not for the faint of heart, but thankfully there are some things you can do to help make these calls less stressful. Here are some telephone tips for dealing with angry callers that will help keep you calm. Keep your cool […]

You may offer your HVAC customers multiple ways to reach you, but in a pinch, many are still likely to pick up a telephone and give you a call. While telephone customer service for HVAC businesses may have changed somewhat over the last decade, there are still some tried and true telephone management tips that […]

Whether you’re building your new customer service team from scratch or ramping up your efforts to provide the very best customer service possible, you need to plan for success. Here are some ways you can set your team up for customer service success. Set your expectations early and clearly Your team cannot provide excellent customer […]

Property management requires a lot of focus, plenty of patience, and tonnes of time. If you want to be a great landlord, you need to be available to your tenants around the clock. If you can do these without the use of a call centre, you’re a property management superhero. However, if you’re simply a […]

If your business is looking to integrate telephone customer service with its current customer service options, you may need to consider a few things. Here are some tips to keep in mind when integrating phone service with other aspects of your customer service. People want options Your customers may want to speak directly to live […]

While many businesses can benefit from call centre services, those in the oil and gas industry can particularly benefit from the services that call centre provide. Here are just some of the ways in which using a call centre can benefit businesses in the oil and gas industry. Round the clock emergency response services Potentially […]

Customer service can be a stressful work environment. Even though answering customer service telephone calls may be seen as less stressful than dealing with customers face to face, it can still be a very stressful work environment, especially when your caller is unhappy. Fortunately, there are some ways you can take some of the stress […]

Great greetings set the tone for your customer relationships. It takes more than a simple ‰Û÷hello’ to establish a great customer bond. Here are some tips to help you set the tone for great conversations with your customers on the telephone. Start with the basics Always start a call by greeting the caller politely, identifying […]