Assembling a great team of customer service reps takes time, patience, and a solid knowledge of what great customer service really means. Of course, anyone can provide customer service, but your customers deserve to be served by reps who truly care about the customer experience. Here are the skills you need to look out for […]

If you suspect that your customer service is lagging, or worse, broken altogether, there is hope. Small changes can make a big difference to both your business and your customer experience, so don’t be afraid to make those changes now, before the problem gets worse. Here are some things you can try to fix your […]

One of the most important things you can have in your business is a customer focused company culture. If you don’t put your customers first, you’re risking long-term success for your business. Here are five steps to take to build a strong, customer focused culture within your business. Train employees to cultivate customer focused culture […]

Customer feedback is very important for any business. If you don’t know whether or not you’re doing a good job, you have no idea whether or not your customers are likely to stick around. There are lots of different ways to gauge customer feedback. Here are three strategies to get more customer feedback for your […]

Spring is a great time to ‰Û÷clean house’ with your customer service and focus on improving your customer service productivity. It’s a great time to take stock of how your staff is performing and make some simple changes that will benefit everyone. Here are some great tips for boosting your customer service productivity this spring. […]

Angry customers may seem frustrating to your customer service team, but remember that customers who are angry are also frustrated by something about your business. It can be tempting to view every angry customer as a ‰Û÷problem’, but that would be the wrong approach to take. If you take the time to find out why […]

A career in customer service isn’t a good fit for everyone, but how can you be sure the person you’re interviewing will be a good candidate for your customer service team? You need to ask the right questions to make sure your potential employee is right for the job. Here are some customer service job […]

Customer support and sales go hand in hand. One of the best things you can do to boost your sales is to build a great customer service department. Here are five simple ways that your customer service team can support your company’s sales. Happy customers sell There’s no better advertisement for your business than a […]

Your customers are the beating heart of your business, so make sure that you’re showing them plenty of love. Here are five ways you can show your customers some love this month. Let them know that you’re there for them Nothing says love like great customer service, at least where your customers are concerned. Focus […]

The worst thing you can do with your business is to take your customers for granted. Assuming that they’ll always be there, coming back no matter what you do, could set you up for major disaster. Luckily, it’s easy to avoid falling into this trap. Here are some easy ways to avoid taking your customers […]