If you take on a job in customer service at a call centre, you’re in for a challenging and rewarding adventure. No two days are ever the same, and no two callers can be handled in quite the same way. Here are a few things you can expect when signing on with a call centre […]

You’ve decided it’s time to enlist the services of a call centre to help your business meet the needs of its customers. Don’t let a good decision become a costly mistake by choosing the wrong call centre for your business needs. Here’s what to look for when choosing a call centre. Call Answer Efficiency Ask […]

Summer means vacation time for many employees. This can be great if your business is slow during the summer, but what if your business is busy all year round? Denying your employees vacation time would be a very bad move, but running with only half your staff could be even worse. If your customers can’t […]

Are you wondering whether your business might just benefit from using call centre services? Here are some ways that you can tell if it’s time to start using call centre services to help your business succeed. Your employees are being pulled from their jobs to answer the phones. While being busy is a good thing, […]

In emergency situations, getting help quickly is always a priority. The simpler the methodology adopted the better the chances a person has of surviving an emergency situation. There are many call centres that work in tandem with emergency dispatch groups so that you can get the help that you need, when you need it. In […]

Could your business benefit from the services of a customer call centre? Many smaller businesses overlook this option, thinking of it as something only large companies can benefit from. However, small and mid-sized companies can actually use a call centre service to help their business grow. Affordable Staffing Solutions You think you need to hire […]

If you aren’t using a call center during the holidays, you could be missing out on big business. No matter what type of business you run, the holiday season is one of the busiest, and if your customers can’t get the assistance they need, they’ll likely take their money elsewhere. Here are some benefits of […]

When you call your insurance company or credit card company, you probably expect to get through to a call centre. After all, these large industries service a huge number of customers, and call centres are the most efficient way to provide excellent service in these industries. But, you may be surprised to find that there […]

Call centres are a wonderful tool for businesses of every size, but you may feel that your business isn’t big enough or busy enough to warrant the use of these customer service tools. How can you tell if your business is ready to hire a call centre? Here are some things to look for before […]

Government services often receive a high volume of phone calls. Due to the large amount of callers, many people get put on hold and wait long periods of time to talk to a person or their phone calls don’t get answered. When it comes to answering a vast amount of phone calls, call centres can […]