The market is – mostly – back up. With the current boom in the Real Estate industry today, every business (brokers, agents, lenders, etc.) must be on par with the latest trending business innovations. Many realtors, brokers, and agents are simply not maximizing on their business opportunities as a result of not having powerful communication […]

As you know, your first impression in business can end up as your last impression. It’s crucial to lock down how to speak to your customers – and how not to. When it comes to establishing a strong customer rapport, it’s essential to know and always keep in mind the essential do’s and don’ts when […]

When it comes to creating a foundation of customer loyalty, you can’t put a price tag on delivering excellent customer service. Franchisees, especially those that are focused on growth and success, need to deliver consistent customer service that makes consumers loyal and comfortable spending their dollars with them. Call centre services can transform the service […]

Are you an owner or manager of a courier company? As you know, the courier industry is picking up steam in a major way, as online ordering and medical services continue to expand. You may be finding that your courier business is expanding at a rate that you weren’t prepared for and you’re having a […]

Alarm and security companies know one thing: there’s no predicting alarm and security needs. An alarm can go off at any time of the day or night – and staffing up enough people to ensure that the phone is answered 24-7 can make runing your company expensive – fast. The good news is that call […]

Does your business need help with emergency dispatch services? Whether you are looking to institute a system or improve upon an older one, using a call centre can revolutionize how your business handles emergency dispatches. Emergency dispatch services can be a huge help or necessary for everyone from property owners to insurance adjusters (or even […]

Call centre appointment-booking services are good for your business. If your business depends upon scheduling appointments, missing important calls could cost you significant money and a long-term relationship with a customer. Voicemail simply doesn’t cut it for many customers who want to speak with a person right away – and will simply move on to […]

If you own a business or manage a busy department, you may find yourself struggling to offer your customers top-notch customer service while keeping up with other demands. For businesses ready to make a big change in the quality of customer service offered, a call centre can be a breath of fresh air for everyone. […]

Even with cell phones and advanced technology today, there’s no guarantee that your staff can be there 24-7; let’s go over how companies in the oil industry can benefit from call centre emergency dispatch services. An emergency dispatch service is there for you when your team can’t be. Issues can come up at any time; […]

A call centre can provide a wide range of services for business both large and small. While this list is by no means exhaustive, the infographic below identifies the top 10.